AEA Logo
American Stage Actors
AEA home page
News and Media
     


Home
Member Portal

  Communication Dept.
  Press Room
  News Links
  Filming & Taping
  Annual Study






    Posted March 28, 2007

< Return to 2007 Archives

Equity-League Offices Consolidate

Equity-League Trust Funds Announce Administrative Improvements; Chicago, LA Offices Close

As part of an overall plan to consolidate the operations of the Equity-League Pension, Health, and 401(k) Trust Funds, as well as improve service and effect financial savings, the staffed Chicago and Los Angeles Regional offices have closed and all functions are centralized in New York. The closed offices have been replaced by "virtual walk-in centers," or kiosks.

"Our goal was, is and always will be to provide our members with the best possible service. In the days before email, voicemail and the Internet, that meant having a physical presence in the places where large groups of members were: New York, Chicago and LA. Today, though, with most Member Services transactions conducted electronically, the opposite is true. What makes a 21st Century Fund Office effective are up-to-date systems, a thoroughly-trained staff that can consistently deliver services accurately and on time, and a cadre of specialists to keep up with ever-more-complicated plans, provisions and processes-things that are made easier by having all Member Services functions under one roof."

Few Visitors
Additionally, an extensive study of operations was conducted by the Segal Company, the Funds' Consulting and Actuary Company, and found that few members visit the Chicago and LA offices in person. Most members conduct their Fund business by phone, mail and email. The New York office, however, still gets significant walk-in business (due in part because it is located in the Equity Building where members come for casting information, auditions and other union business). Most of the Funds staff is in the New York office and, importantly, there is office space in which to grow.

The Trustees stress that the office consolidation in no way reflects on the efficiency of the Chicago and LA office staff and they have thanked "these fine professionals for their loyal service to the Fund."

The "Virtual Walk-in Centers" in Chicago and Los Angeles have been outfitted with a PC, printer, phone and camera, so that members may connect with the Fund Office in New York. Technology will allow for everything previously done in person. The kiosks are located at the same addresses as the current Fund Offices (in Los Angeles, at 5757 Wilshire Boulevard, Suite Nine; in Chicago at 125 S. Clark Street, Suite 1520).

New and Improved Services
To handle the work coming into the New York Office, the following changes have been made or are planned.:

All Members Services functions will be consolidated on the 14th floor of the Equity Building, allowing for one-stop shopping. Much of the floor already has been renovated and redesigned for better flow of traffic. In addition, the too-public counter area has been replaced with private offices so that participants can speak privately and confidentially with a Member Services representative.

A new, menu-based, direct-dial phone system will be introduced allowing voicemail messages to be left for individual Fund employees. In addition, all phone calls to the former LA and Chicago offices will be forwarded to the New York office.

For complete information call the Fund Office, (212) 869-9380 in New York or (800) 344-5220 outside of New York, or visit the website, www.equityleague.org.





 
Home | Members Only | About Equity | Member Benefits | Document Library
FAQ | News and Media | Membership Department | Contact

© 2017 . Actors' Equity Association. Terms of Use | Privacy